Users Privacy

1. Introduction

1.1 At Fixed & Rotors Limited, we are committed to safeguarding the privacy and confidentiality of personal information entrusted to us by our passengers. This Passenger's Privacy Notice outlines how we collect, use, disclose, and protect the personal information of passengers who utilise our e-hailing and private ride platform and services, in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Information: We collect personal information provided by passengers during the registration process or when booking a ride, including but not limited to name, contact details, payment information, and preferences.

2.2 Transaction Information: We collect transactional data related to passenger activity on our platform, including ride history, payment details, ratings, and feedback.

2.3 Location Information: We collect location data from passengers' devices while using our platform for ride matching, navigation, and safety purposes. This data is collected with explicit consent and may be necessary for the performance of the contract between Fixed & Rotors and the passenger.

2.4 Communications: We may collect communications between passengers and Fixed & Rotors' customer support team for quality assurance, dispute resolution, and support purposes.

3. Legal Basis and Purpose of Processing

3.1 Service Provision: We process passenger information to facilitate the provision of e-hailing and private ride services, including ride matching, navigation, communication with drivers, and processing payments. Such processing is necessary for the performance of the contract between Fixed & Rotors and the passenger.

3.2 Compliance with Legal Obligations: We process passenger information to comply with legal and regulatory requirements, including tax reporting, compliance with transportation regulations, and responding to lawful requests from governmental authorities.

3.3 Legitimate Interests: We may process passenger information for our legitimate business interests, such as ensuring the safety and security of passengers and drivers, fraud prevention, business analytics, and improving our services. We conduct a balancing test to ensure that the rights and freedoms of passengers are not overridden by our interests.

4. Disclosure of Passenger Information

4.1 Third-Party Service Providers: We may disclose passenger information to third-party service providers engaged by Fixed & Rotors to facilitate the provision of services, such as payment processors, customer support providers, and IT service providers. Such disclosures are made under appropriate data processing agreements to ensure the security and confidentiality of the information.

4.2 Legal Compliance: We may disclose passenger information as required by law, regulation, legal process, or governmental request, or to enforce our legal rights or defend against legal claims.

4.3 Business Transactions: In the event of a corporate transaction, such as a merger, acquisition, or sale of assets, we may disclose passenger information as part of the transaction process, subject to appropriate safeguards to protect the information.

5. Data Retention

5.1 We retain passenger information for as long as necessary to fulfil the purposes outlined in this Privacy Notice, or as required by applicable laws and regulations. Upon request, we will delete or anonymize passenger information when it is no longer needed for the purposes for which it was collected.

5.2 We conduct periodic reviews to assess the necessity of retaining passenger information and implement data minimization measures where appropriate.

6. Security Measures

6.1 We implement technical, administrative, and physical security measures to protect passenger information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, firewalls, and regular security audits.

6.2 We provide training to our employees and contractors on data protection best practices and require them to adhere to strict confidentiality obligations.

7. Passenger Rights

7.1 Access and Correction: Passengers have the right to access and correct their personal information stored by Fixed & Rotors. They may update their account information through the platform or submit a request to our Data Protection Officer for assistance.

7.2 Data Portability: Passengers have the right to request a copy of their personal information in a structured, commonly used, and machine-readable format for transfer to another service provider, subject to technical feasibility.

7.3 Withdrawal of Consent: Passengers have the right to withdraw their consent to the collection, use, or disclosure of their personal information at any time, subject to legal or contractual restrictions. However, withdrawal of consent may affect their ability to use certain features of our platform.

8. Changes to Privacy Notice

8.1 We may update this Passenger's Privacy Notice from time to time to reflect changes in our information practices or legal requirements. We will notify passengers of any material changes and obtain their consent where required by law.

9. Contact Us

9.1 If passengers have any questions or concerns about this Privacy Notice or our data practices, they may contact Fixed & Rotors' Data Protection Officer using the contact us page or through our email and call number.

By continuing to use the Fixed & Rotors platform and services, passengers acknowledge and consent to the collection, use, disclosure, and retention of their personal information as described in this Privacy Notice, in compliance with applicable data protection laws.